Job: Product Support Engineer 2

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Posted: 09/13/2017

Job Status: Full Time

Job Reference #: 2017-4396

Job Description

Company Overview:

Teledyne Controls' mission, vision, and value statements have never really changed in principle since 1964.  Dedication to every employee and client's success; Innovation that matters - for our company and for the world; Trust and personal responsibility in all relationships - Teledyne Controls is EveryWhereYouLook!

 

Are you looking to be part of a dynamic and growing organization - whose company culture is centered on empowering its employees to make decisions?  As one of the leading providers of end-to-end avionics solutions, Teledyne Controls is focused on hiring the best available talent! 

Position Summary and Responsibilities:

This is a covered position-FAA Safety sensitive position which requires applicant to pass a pre-employment FAA Drug and Alcohol test.  Employee is subject to random FAA Drug and Alcohol testing throughout your employment at Teledyne Controls

 

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Teledyne Controls is seeking a motivated Product Support Engineer to be the focal to address all technical inquiries from the Customer or Teledyne Controls Field Engineers covering installations, operations, training and documentation.

 

Essential Duties:

  • Provides engineering support to customers through the performance of projects such as on-site installation, fault troubleshooting, and training of complex equipment and systems.
  • Provides guidance on product entry into service, system integration support, and production optimization.
  • Consultation regarding the application of products, technologies in tandem with industry-specific applications.
  • Serve as focal contact for customer questions and field engineer support to answer questions regarding product lines as assigned.
  • Enter data in CRM database, review and track on a daily interval and provide updates to customer and management.
  • Communicate and work with other departments to solve complex problems involving various elements.
  • Find solutions to problems and assist customers to work through technical difficulties.
  • Receive customer feedback and escalate appropriately for future consideration.
  • Learn about product updates and new technologies.
  • Create service bulletins, CMM’s, and support troubleshooting in the El Segundo repair facility.
  • Review Customer Support License Agreements to ensure that entitlements are in order and inform Customer Administration if inconsistencies are found.
  • Training of customers on proper use, operation and maintenance of Teledyne Controls’ Products.
  • Prepare and conduct technical presentations to internal and external customers.
  • Drive product improvement efforts and reliability related engineering design changes.
  • Serve as the internal customer for product improvements during engineering design reviews.
  • May be required to work on an Aircraft to resolve the issue or procedure.
  • Travel to Customer sites, industry conferences as necessary.

Qualifications:

  • Bachelor's degree (B.A.) in Engineering, Computer Science or Aeronautical discipline; at least three to five years of related experience and/or training; or equivalent combination of education and experience
  • Strong MS Office (Word, Excel, PowerPoint, Outlook) skills are required
  • Proficient communicator via Telephone, e-mail, cloud applications
  • Able to enter, monitor and report on issues using a CRM helpdesk tool
  • Experience with any of the following programming languages:  Microsolf SQL, Java, JavaScript, C#, C++, Python is highly desirable
  • Software background in Teledyne products such as AirFASE, AGS, GBAT, LSE or Triggers and Logic compiling strongly preferred
  • Avionics and Aviation systems experience strongly preferred
  • FAA Repair Station knowledge desirable
  • This position requires up to 25% domestic travel and up to 15-20% International travel

 

 

This is a [full-time] opportunity with one of the leading providers of sophisticated solutions designed to help operators increase flight safety and operational efficiency through more efficient aircraft data and information management, located in El Segundo, California. 

What can Teledyne Controls’ offer YOU?
A Competitive Salary & Benefits Package
Excellent Health, Dental, Vision
Paid Vacation Time
Paid Sick Time
Life Insurance Benefits
Paid Holidays
401(k) Eligibility
RideShare Program
Educational Tuition Reimbursement
Employee Fun Events throughout the year

Teledyne is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law.

 

If you need assistance or an accommodation while seeking employment, please email teledynerecruitment@teledyne.com or call (805)373-4545.  Determinations on requests for reasonable accommodation will be made on a case-by-case basis.  Please note that only those inquiries concerning a request for reasonable accommodation will receive a response. 

 

 

***This is a covered position-FAA Safety sensitive position which requires applicant to pass a pre-employment FAA Drug and Alcohol test.  Employee is subject to random FAA Drug and Alcohol testing throughout your employment at Teledyne Controls***

Application Instructions

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Contact Us

Locations

Teledyne Controls, LLC - Headquarters
501 Continental Blvd.
El Segundo, CA 90245
Teledyne Controls, LLC - Thousand Oaks, CA
1049 Camino Dos Rios
Thousand Oaks, CA 91360
Teledyne Controls, LLC - Eagan, Minnesota
1365 Corporate Center Curve; Suite 100
Saint Paul, MN 55121
Teledyne Controls, LLC - Seattle, Washington
900 SW 16th Street, Suite 225
Renton, WA 98057
Teledyne Controls, LLC - Headquarters
Teledyne Controls, LLC - Thousand Oaks, CA
Teledyne Controls, LLC - Eagan, Minnesota
Teledyne Controls, LLC - Seattle, Washington